In 2020, cybersecurity is one of the top priorities for enterprises as many of them are taking swift action in an effort to continue business. ‘Remote working’ or simply ‘working from home’ is one of the best alternatives to cope with the pandemic crisis. While the remote working arrangement is a centerpiece of business continuality […]
In today’s world when communication mostly happens digitally, we seem to spend very less time really listening to one another. Genuine listening has become a rare gift. Mostly we listen to speak. We do not have the patience left anymore to deeply listen to people. Poor listening skills lead to irreparable losses in the form
As an MSP, we’ve all been into complex situations at least a few times. Let’s take a look at a typical support call. An MSP gets the call to resolve an IT problem. The MSP team member rushes to resolve the issue as quickly as possible, but for some unknown and inexplicable reason, the client