During the pandemic, business continuity is top of mind for the entire world. To cope with virus attack, continuous lockdown, and other related challenges, organizations are adopting remote work culture. Some of the organizations already have a business continuity plan and large remote work capacity, but all are not yet accustomed to this new work […]
As an MSP, we’ve all been into complex situations at least a few times. Let’s take a look at a typical support call. An MSP gets the call to resolve an IT problem. The MSP team member rushes to resolve the issue as quickly as possible, but for some unknown and inexplicable reason, the client
If you can’t measure it, you will never be able to manage it. When you think of measuring what you do in the IT operations and services, you must answer the following questions- The Metrics By using metrics, you can quantitatively describe the process which is being measured. These define what should be measured and